How can we help?

Support for Catalog Guardian merchants

Email [email protected] and include your .myshopify.com domain, the approximate scan or fix-run time, and a short description of what happened. Never send Shopify access tokens, passwords, or customer data.

Before contacting support

• Run a fresh scan if products changed after the previous scan.
• Review per-item conflict or failure messages in the fix history.
• Use rollback only if the current value still matches the applied fix.

Security reports

Use the same email address with “Security” in the subject line so we can prioritize your report.